1) Dr. Jones’s office, Doctor at sea, Doctor come quickly
Ans: c
2) Which of the following are considered bad manners while greeting a business visitor to your office
Ans: e) all of the above
3) which of the following file formats relate to a graphic file or scannedimage file?
Ans: e) a and d
4) What are the dimensions of an A4 size sheet of paper
Ans: d) 210 mm x 297 mm
5) Traditionally, approximately how many pages should a business CV or resume have?
Ans: a) 1-3, preferably 2
6) Which of the following are commonly used computer web browser
Ans: c) Chrome, Explorer, Firefox,
7) When reply to an e-mail, who do you place in the cc: and who in the bcc:line?
Ans: c) A person you wish to openly inform goes in the cc: line,
and the personyou wish to read the e-mail, but without knowledge
of either the recipient or the person in the cc: line, goes in the bcc: line.
8) What is very important to remember to do when entering an office business meeting
at any level, especially when clients are there?
Ans: e) a and c
9) There are 20 new PC’s in the account department. Should there be anapostrophe in PC’s?
Ans: a) No
10) What does the abbreviation CEO stand for
Ans: e) Chief Executive Officer
11) When a client visits the office and arrives early what do office etiquette require you to
do to handle the situation?
Ans: d) All of the above.
12) What does the CTRL+V shortcut accomplish in Word 2000?
Ans: b) it pastes the text that
13) You send a package through FEDEX to a client in Korea. The client calls up after a few days and
says that he has not received it. What is the best way to immediately let the client know the status of a courier?
Ans: d) Track the packet on the FEDEX website and send the client a copy of thecurrent status of packet.
14) What is flexi-time
Ans: b) The flexible use of personal office hours, such as working an hour earlier one day,
in order to leave an hour earlier another day
15) What does the glass ceiling refer to in a business context?
Ans: c) The upper level of senior management or company execution positions
which is traditionally hard to break through, for example, for women and/or minorities.
16) What is the best way to handle an angry colleague or client with acomplaint?
Ans: a) listen to their concerns, and calmly but firmly explain what you are able todo,
offering other solutions and oppositions without getting angry in turn.
17) What are the traditional office hours in the Western world, now muchmore flexible, though still adhered to in most office?
Ans: a) 9 a.m. – 5 p.m.
18) What common injury can result from too much concentration typingover too little amount of time?
Ans: d) Repetitive strain injury
19) What does administration generally handle in an office environment?
Ans: c) The efficient day-to-day running of the office, with regards to companyfiles, communication, management of jobs such as overseeing hiring andfiring and human resources, etc.
20) What is the benefit of e-mailing documents rather than always providinghard copies to individuals?
Ans: d) b and c
21) What is the difference between Microsoft Access and Microsoft Excel?
Ans: b) Access is mainly for database and Excel is for spreadsheets
22) What is the person in charge of administering an office commonly called?
Ans: d) CEO
23) Which of the following activities could possibly infect your computer with virus?
Ans: a) Installing pirate software from a CD
01. Question: Which of the following are considered bad manners while greeting a business visitor to your office?
Answer: All of the above
02. Question: Which of the following file formats relate to a graphic file or scanned image file?
Answer: a and d
03. Question: What are the dimensions of an A4 size sheet of paper?
Answer: 210 mm x 297 mm
04. Question: Traditionally, approximately how many pages should a business CV or resume have?
Answer: 1-3, preferably 2
05. Question: Which of the following are commonly used computer web browsers?
Answer: Chrome, Explorer, Firefox
06. Question: When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
Answer: A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
07. Question: What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
Answer: a and c
08. Question: Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?
Answer: No
09. Question: What does the abbreviation CEO stand for?
Answer: Chief Executive Officer
10. Question: When a client visits the office and arrives early, what does office etiquette you to do handle the situation?
Answer: All of the above.
11. Question: What does the CTRL+V shortcut accomplish in Word 2000?
Answer: It pastes the text that has already been copied.
12. Question: You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
Answer: Track the packet on the FEDEX website and send the copy of the current status of the packet.
13. Question: What is 'flexi-time'?
Answer: The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
14. Question: What does the 'glass ceiling' refer to in a business context?
Answer: The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
15. Question: What is the best way to handle an angry colleague or client with a complaint?
Answer: Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
16. Question: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Answer: 9 AM - 5 PM
17. Question: What common injury can result from too much concentrated typing over too little amount of time?
Answer: Repetitive strain injury
18. Question: What does administration generally handle in an office environment?
Answer: The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.
19. Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
Answer: b and c
20. Question: What is the difference between Microsoft Access and Microsoft Excel?
Answer: Access is mainly for databases and Excel is for spreadsheets
21. Question: What is the person in charge of administering an office commonly called?
Answer: CEO
22. Question: Which of the following activities could possibly infet your computer with a virus?
Answer: Installing pirated Software from a CD.
Question1:
What does 'Class A office space' commonly refer to?
b. The lowest quality office buildings in a given area.
Question2:
Traditionally, approximately how many pages should a business CV or resume have?
d. Exactly 2 and a half, and never more or less
Question3:
What is the normal length of notice period for quitting job in most professional offices?
e. None of the above
Question4:
What is the most frequently used typeface and point size when creating Word documents?
e. All of the above
Question5:
What does 'the bottom line' commonly refer to in an office environment?
d. The basic controlling factor, notably the financial cost, regarding whether a task or project can be accomplished or not.
Question6:
Which of the following are not recommended when trying to improve working with others in an office environment
b. Being as consciously helpful as possible, and offering practical solutions.
Question7:
What is the difference between Microsoft Access and Microsoft Excel?
c. Access is mainly for databases and Excel is for word processsing
Question8:
What two kinds of printers are commonly in use in most office environments?
a. Industrial and private
Question9:
What information would the petty cash register contain?
c. Details of expenses on account of electricity and water bills.
Question10:
What is 'outsourcing'?
d. Leaving work early.
Question11:
What are the dimensions of an A4 size sheet of paper?
c. 215 mm x 295 mm
Question12:
What is the appropriate response to discovering the printer is out of ink?
b. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
Question13:
You realize that the computer in your office is getting a lot of spam and unwanted e-mails. What should be your first action to stop these emails?
b. E-mail the source of the emails asking them to stop them.
Question14:
Which of the following are proven methods of improving your office skills?
e. All of the above
Question15:
What does the CTRL+V shortcut accomplish in Word 2007?
c. It converts the selected text into the next larger size of the same font.
Question16:
You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
d. Track the packet on the FEDEX website and send the client a copy of the current status of the packet.
Question17:
Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?
1 See if the printer cartridge is finished
2 See if the printer is switched on
3 Try to print a test page using the printer self-test
4 Try to print a test page from Windows
5 See if the printer is properly attached to the computer
c. 3,5,4,1,2
Question18:
You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?
c. MS Word, MS Excel
Question19:
What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
b. Take the coats from clients and drape them over your arm during the meeting.
Question20:
According to standard filing conventions, in which order will the following three documents be filed?
Dr. Jones's office, Doctor at sea, Doctor come quickly
b. Doctor at sea, Doctor come quickly, Dr. Jones's office
Question21:
When a client visits the office and arrives early, what does office etiquette require you to do to handle the situation?
d. All of the above.
Question22:
You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?
a. You talk to the foreign workers and tell them that they should complain to the Upper Management.
Question23:
What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
e. None of the above
Question24:
What does the 'glass ceiling' refer to in a business context?
c. The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
Question25:
Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?
c. Not sure
Question26:
What is a 'golden handshake'?
d. The common usage for a series of re-hirings of past employees.
Question27:
What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building?
b. Shred hard copies, save onto the file.
Question28:
What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
d. b and c
Question29:
What is 'flexi-time'?
c. Occasionally moving the hands on the office clock so everyone can go home early now and then.
Question:
With regard to emails, when is bcc: used?
b. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
Question31:
What is the best way to handle an angry colleague or client with a complaint?
c. Shout back, and then, later in the day, find a place to sulk, or time to complain to your own boss.
Question32:
What is a 'mouse potato'(a comic phrase in an office environment)?
d. b and c
Question33:
What is the person in charge of administering an office commonly called?
c. Office Manager
Question34:
When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
a. A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line.
Question35:
Which of the following are commonly used computer web browsers?
d. Google, MSN, Yahoo, Ask
Question36:
What is 'commodity value,' an important business term of relevance to most office environments?
a. The value of all the office hardware, including computers and furniture.
Question37:
Which of the following file formats relate to a graphic file or scanned image file?
a. JPEG
Question38:
What does the abbreviation CEO stand for?
c. Corporate Exact Office
Question39:
Which of the following are the most important components of good interpersonal office skills?
e. All of the above
Question40:
When you are introducing a woman and are unsure of her marital status, which title should you use?
c. Mrs.
01. Question: Which of the following are considered bad manners while greeting a business visitor to your office?
Answer: All of the above
02. Question: Which of the following file formats relate to a graphic file or scanned image file?
Answer: a and d
03. Question: What are the dimensions of an A4 size sheet of paper?
Answer: 210 mm x 297 mm
04. Question: Traditionally, approximately how many pages should a business CV or resume have?
Answer: 1-3, preferably 2
05. Question: Which of the following are commonly used computer web browsers?
Answer: Chrome, Explorer, Firefox
06. Question: When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
Answer: A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
07. Question: What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
Answer: a and c
08. Question: Consider the following sentence:
‘There are 20 new PC’s in the accounts department.’
Should there be an apostrophe in PC’s?
Answer: No
09. Question: What does the abbreviation CEO stand for?
Answer: Chief Executive Officer
10. Question: When a client visits the office and arrives early, what does office etiquette you to do handle the situation?
Answer: All of the above.
11. Question: What does the CTRL+V shortcut accomplish in Word 2000?
Answer: It pastes the text that has already been copied.
12. Question: You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
Answer: Track the packet on the FEDEX website and send the copy of the current status of the packet.
13. Question: What is ‘flexi-time’?
Answer: The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
14. Question: What does the ‘glass ceiling’ refer to in a business context?
Answer: The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
15. Question: What is the best way to handle an angry colleague or client with a complaint?
Answer: Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
16. Question: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Answer: 9 AM – 5 PM
17. Question: What common injury can result from too much concentrated typing over too little amount of time?
Answer: Repetitive strain injury
18. Question: What does administration generally handle in an office environment?
Answer: The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.
19. Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
Answer: b and c
20. Question: What is the difference between Microsoft Access and Microsoft Excel?
Answer: Access is mainly for databases and Excel is for spreadsheets
21. Question: What is the person in charge of administering an office commonly called?
Answer: CEO
22. Question: Which of the following activities could possibly infet your computer with a virus?
Answer: Installing pirated Software from a CD.
22) Which of the following are considered bad manners while greeting a business visitor to your office
e) all of the above
23) which of the following file formats relate to a graphic file or scannedimage file?
e) a and d
24) What are the dimensions of an A4 size sheet of paper
d) 210 mm x 297 mm
25) Traditionally, approximately how many pages should a business CV or resume have?
a) 1-3, preferably 2
26) Which of the following are commonly used computer web browser
c) Chrome, Explorer, Firefox,
27) When reply to an e-mail, who do you place in the cc: and who in the bcc:line?
c) A person you wish to openly inform goes in the cc: line,
and the personyou wish to read the e-mail, but without knowledge
of either the recipient or the person in the cc: line, goes in the bcc: line.
28) What is very important to remember to do when entering an office business meeting
at any level, especially when clients are there?
e) a and c
29) There are 20 new PC’s in the account department. Should there be anapostrophe in PC’s?
a) No
10) What does the abbreviation CEO stand for
e) Chief Executive Officer
11) When a client visits the office and arrives early what do office etiquette require you to
do to handle the situation?
d) All of the above.
12) What does the CTRL+V shortcut accomplish in Word 2000?
b) it pastes the text that
13) You send a package through FEDEX to a client in Korea. The client calls up after a few days and
says that he has not received it. What is the best way to immediately let the client know the status of a courier?
d) Track the packet on the FEDEX website and send the client a copy of thecurrent status of packet.
14) What is flexi-time
b) The flexible use of personal office hours, such as working an hour earlier one day,
in order to leave an hour earlier another day
15) What does the glass ceiling refer to in a business context?
c) The upper level of senior management or company execution positions
which is traditionally hard to break through, for example, for women and/or minorities.
16) What is the best way to handle an angry colleague or client with acomplaint?
a) listen to their concerns, and calmly but firmly explain what you are able todo,
offering other solutions and oppositions without getting angry in turn.
17) What are the traditional office hours in the Western world, now muchmore flexible, though still adhered to in most office?
a) 9 a.m. – 5 p.m.
18) What common injury can result from too much concentration typingover too little amount of time?
d) Repetitive strain injury
19) What does administration generally handle in an office environment?
c) The efficient day-to-day running of the office, with regards to companyfiles, communication, management of jobs such as overseeing hiring andfiring and human resources, etc.
20) What is the benefit of e-mailing documents rather than always providinghard copies to individuals?
d) b and c
21) What is the difference between Microsoft Access and Microsoft Excel?
b) Access is mainly for database and Excel is for spreadsheets
22) What is the person in charge of administering an office commonly called?
d) CEO
23) Which of the following activities could possibly infect your computer with virus?
a) Installing pirate software from a CD
1) Dr. Jones’s office, Doctor at sea, Doctor come quickly
Ans: c
2) Which of the following are considered bad manners while greeting a business visitor to your office
Ans: e) all of the above
3) which of the following file formats relate to a graphic file or scannedimage file?
Ans: e) a and d
4) What are the dimensions of an A4 size sheet of paper
Ans: d) 210 mm x 297 mm
5) Traditionally, approximately how many pages should a business CV or resume have?
Ans: a) 1-3, preferably 2
6) Which of the following are commonly used computer web browser
Ans: c) Chrome, Explorer, Firefox,
7) When reply to an e-mail, who do you place in the cc: and who in the bcc:line?
Ans: c) A person you wish to openly inform goes in the cc: line,
and the personyou wish to read the e-mail, but without knowledge
of either the recipient or the person in the cc: line, goes in the bcc: line.
8) What is very important to remember to do when entering an office business meeting
at any level, especially when clients are there?
Ans: e) a and c
9) There are 20 new PC’s in the account department. Should there be anapostrophe in PC’s?
Ans: a) No
10) What does the abbreviation CEO stand for
Ans: e) Chief Executive Officer
11) When a client visits the office and arrives early what do office etiquette require you to
do to handle the situation?
Ans: d) All of the above.
12) What does the CTRL+V shortcut accomplish in Word 2000?
Ans: b) it pastes the text that
13) You send a package through FEDEX to a client in Korea. The client calls up after a few days and
says that he has not received it. What is the best way to immediately let the client know the status of a courier?
Ans: d) Track the packet on the FEDEX website and send the client a copy of thecurrent status of packet.
14) What is flexi-time
Ans: b) The flexible use of personal office hours, such as working an hour earlier one day,
in order to leave an hour earlier another day
15) What does the glass ceiling refer to in a business context?
Ans: c) The upper level of senior management or company execution positions
which is traditionally hard to break through, for example, for women and/or minorities.
16) What is the best way to handle an angry colleague or client with acomplaint?
Ans: a) listen to their concerns, and calmly but firmly explain what you are able todo,
offering other solutions and oppositions without getting angry in turn.
17) What are the traditional office hours in the Western world, now muchmore flexible, though still adhered to in most office?
Ans: a) 9 a.m. – 5 p.m.
18) What common injury can result from too much concentration typingover too little amount of time?
Ans: d) Repetitive strain injury
19) What does administration generally handle in an office environment?
Ans: c) The efficient day-to-day running of the office, with regards to companyfiles, communication, management of jobs such as overseeing hiring andfiring and human resources, etc.
20) What is the benefit of e-mailing documents rather than always providinghard copies to individuals?
Ans: d) b and c
21) What is the difference between Microsoft Access and Microsoft Excel?
Ans: b) Access is mainly for database and Excel is for spreadsheets
22) What is the person in charge of administering an office commonly called?
Ans: d) CEO
23) Which of the following activities could possibly infect your computer with virus?
Ans: a) Installing pirate software from a CD
Ans: c
2) Which of the following are considered bad manners while greeting a business visitor to your office
Ans: e) all of the above
3) which of the following file formats relate to a graphic file or scannedimage file?
Ans: e) a and d
4) What are the dimensions of an A4 size sheet of paper
Ans: d) 210 mm x 297 mm
5) Traditionally, approximately how many pages should a business CV or resume have?
Ans: a) 1-3, preferably 2
6) Which of the following are commonly used computer web browser
Ans: c) Chrome, Explorer, Firefox,
7) When reply to an e-mail, who do you place in the cc: and who in the bcc:line?
Ans: c) A person you wish to openly inform goes in the cc: line,
and the personyou wish to read the e-mail, but without knowledge
of either the recipient or the person in the cc: line, goes in the bcc: line.
8) What is very important to remember to do when entering an office business meeting
at any level, especially when clients are there?
Ans: e) a and c
9) There are 20 new PC’s in the account department. Should there be anapostrophe in PC’s?
Ans: a) No
10) What does the abbreviation CEO stand for
Ans: e) Chief Executive Officer
11) When a client visits the office and arrives early what do office etiquette require you to
do to handle the situation?
Ans: d) All of the above.
12) What does the CTRL+V shortcut accomplish in Word 2000?
Ans: b) it pastes the text that
13) You send a package through FEDEX to a client in Korea. The client calls up after a few days and
says that he has not received it. What is the best way to immediately let the client know the status of a courier?
Ans: d) Track the packet on the FEDEX website and send the client a copy of thecurrent status of packet.
14) What is flexi-time
Ans: b) The flexible use of personal office hours, such as working an hour earlier one day,
in order to leave an hour earlier another day
15) What does the glass ceiling refer to in a business context?
Ans: c) The upper level of senior management or company execution positions
which is traditionally hard to break through, for example, for women and/or minorities.
16) What is the best way to handle an angry colleague or client with acomplaint?
Ans: a) listen to their concerns, and calmly but firmly explain what you are able todo,
offering other solutions and oppositions without getting angry in turn.
17) What are the traditional office hours in the Western world, now muchmore flexible, though still adhered to in most office?
Ans: a) 9 a.m. – 5 p.m.
18) What common injury can result from too much concentration typingover too little amount of time?
Ans: d) Repetitive strain injury
19) What does administration generally handle in an office environment?
Ans: c) The efficient day-to-day running of the office, with regards to companyfiles, communication, management of jobs such as overseeing hiring andfiring and human resources, etc.
20) What is the benefit of e-mailing documents rather than always providinghard copies to individuals?
Ans: d) b and c
21) What is the difference between Microsoft Access and Microsoft Excel?
Ans: b) Access is mainly for database and Excel is for spreadsheets
22) What is the person in charge of administering an office commonly called?
Ans: d) CEO
23) Which of the following activities could possibly infect your computer with virus?
Ans: a) Installing pirate software from a CD
01. Question: Which of the following are considered bad manners while greeting a business visitor to your office?
Answer: All of the above
02. Question: Which of the following file formats relate to a graphic file or scanned image file?
Answer: a and d
03. Question: What are the dimensions of an A4 size sheet of paper?
Answer: 210 mm x 297 mm
04. Question: Traditionally, approximately how many pages should a business CV or resume have?
Answer: 1-3, preferably 2
05. Question: Which of the following are commonly used computer web browsers?
Answer: Chrome, Explorer, Firefox
06. Question: When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
Answer: A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
07. Question: What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
Answer: a and c
08. Question: Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?
Answer: No
09. Question: What does the abbreviation CEO stand for?
Answer: Chief Executive Officer
10. Question: When a client visits the office and arrives early, what does office etiquette you to do handle the situation?
Answer: All of the above.
11. Question: What does the CTRL+V shortcut accomplish in Word 2000?
Answer: It pastes the text that has already been copied.
12. Question: You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
Answer: Track the packet on the FEDEX website and send the copy of the current status of the packet.
13. Question: What is 'flexi-time'?
Answer: The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
14. Question: What does the 'glass ceiling' refer to in a business context?
Answer: The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
15. Question: What is the best way to handle an angry colleague or client with a complaint?
Answer: Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
16. Question: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Answer: 9 AM - 5 PM
17. Question: What common injury can result from too much concentrated typing over too little amount of time?
Answer: Repetitive strain injury
18. Question: What does administration generally handle in an office environment?
Answer: The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.
19. Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
Answer: b and c
20. Question: What is the difference between Microsoft Access and Microsoft Excel?
Answer: Access is mainly for databases and Excel is for spreadsheets
21. Question: What is the person in charge of administering an office commonly called?
Answer: CEO
22. Question: Which of the following activities could possibly infet your computer with a virus?
Answer: Installing pirated Software from a CD.
Question1:
What does 'Class A office space' commonly refer to?
b. The lowest quality office buildings in a given area.
Question2:
Traditionally, approximately how many pages should a business CV or resume have?
d. Exactly 2 and a half, and never more or less
Question3:
What is the normal length of notice period for quitting job in most professional offices?
e. None of the above
Question4:
What is the most frequently used typeface and point size when creating Word documents?
e. All of the above
Question5:
What does 'the bottom line' commonly refer to in an office environment?
d. The basic controlling factor, notably the financial cost, regarding whether a task or project can be accomplished or not.
Question6:
Which of the following are not recommended when trying to improve working with others in an office environment
b. Being as consciously helpful as possible, and offering practical solutions.
Question7:
What is the difference between Microsoft Access and Microsoft Excel?
c. Access is mainly for databases and Excel is for word processsing
Question8:
What two kinds of printers are commonly in use in most office environments?
a. Industrial and private
Question9:
What information would the petty cash register contain?
c. Details of expenses on account of electricity and water bills.
Question10:
What is 'outsourcing'?
d. Leaving work early.
Question11:
What are the dimensions of an A4 size sheet of paper?
c. 215 mm x 295 mm
Question12:
What is the appropriate response to discovering the printer is out of ink?
b. Walk away and tell a fellow office worker, hoping he or she will take responsibility.
Question13:
You realize that the computer in your office is getting a lot of spam and unwanted e-mails. What should be your first action to stop these emails?
b. E-mail the source of the emails asking them to stop them.
Question14:
Which of the following are proven methods of improving your office skills?
e. All of the above
Question15:
What does the CTRL+V shortcut accomplish in Word 2007?
c. It converts the selected text into the next larger size of the same font.
Question16:
You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
d. Track the packet on the FEDEX website and send the client a copy of the current status of the packet.
Question17:
Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?
1 See if the printer cartridge is finished
2 See if the printer is switched on
3 Try to print a test page using the printer self-test
4 Try to print a test page from Windows
5 See if the printer is properly attached to the computer
c. 3,5,4,1,2
Question18:
You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?
c. MS Word, MS Excel
Question19:
What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
b. Take the coats from clients and drape them over your arm during the meeting.
Question20:
According to standard filing conventions, in which order will the following three documents be filed?
Dr. Jones's office, Doctor at sea, Doctor come quickly
b. Doctor at sea, Doctor come quickly, Dr. Jones's office
Question21:
When a client visits the office and arrives early, what does office etiquette require you to do to handle the situation?
d. All of the above.
Question22:
You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?
a. You talk to the foreign workers and tell them that they should complain to the Upper Management.
Question23:
What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
e. None of the above
Question24:
What does the 'glass ceiling' refer to in a business context?
c. The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
Question25:
Consider the following sentence:
'There are 20 new PC's in the accounts department.'
Should there be an apostrophe in PC's?
c. Not sure
Question26:
What is a 'golden handshake'?
d. The common usage for a series of re-hirings of past employees.
Question27:
What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building?
b. Shred hard copies, save onto the file.
Question28:
What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
d. b and c
Question29:
What is 'flexi-time'?
c. Occasionally moving the hands on the office clock so everyone can go home early now and then.
Question:
With regard to emails, when is bcc: used?
b. When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.
Question31:
What is the best way to handle an angry colleague or client with a complaint?
c. Shout back, and then, later in the day, find a place to sulk, or time to complain to your own boss.
Question32:
What is a 'mouse potato'(a comic phrase in an office environment)?
d. b and c
Question33:
What is the person in charge of administering an office commonly called?
c. Office Manager
Question34:
When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
a. A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line.
Question35:
Which of the following are commonly used computer web browsers?
d. Google, MSN, Yahoo, Ask
Question36:
What is 'commodity value,' an important business term of relevance to most office environments?
a. The value of all the office hardware, including computers and furniture.
Question37:
Which of the following file formats relate to a graphic file or scanned image file?
a. JPEG
Question38:
What does the abbreviation CEO stand for?
c. Corporate Exact Office
Question39:
Which of the following are the most important components of good interpersonal office skills?
e. All of the above
Question40:
When you are introducing a woman and are unsure of her marital status, which title should you use?
c. Mrs.
01. Question: Which of the following are considered bad manners while greeting a business visitor to your office?
Answer: All of the above
02. Question: Which of the following file formats relate to a graphic file or scanned image file?
Answer: a and d
03. Question: What are the dimensions of an A4 size sheet of paper?
Answer: 210 mm x 297 mm
04. Question: Traditionally, approximately how many pages should a business CV or resume have?
Answer: 1-3, preferably 2
05. Question: Which of the following are commonly used computer web browsers?
Answer: Chrome, Explorer, Firefox
06. Question: When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
Answer: A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
07. Question: What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?
Answer: a and c
08. Question: Consider the following sentence:
‘There are 20 new PC’s in the accounts department.’
Should there be an apostrophe in PC’s?
Answer: No
09. Question: What does the abbreviation CEO stand for?
Answer: Chief Executive Officer
10. Question: When a client visits the office and arrives early, what does office etiquette you to do handle the situation?
Answer: All of the above.
11. Question: What does the CTRL+V shortcut accomplish in Word 2000?
Answer: It pastes the text that has already been copied.
12. Question: You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?
Answer: Track the packet on the FEDEX website and send the copy of the current status of the packet.
13. Question: What is ‘flexi-time’?
Answer: The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.
14. Question: What does the ‘glass ceiling’ refer to in a business context?
Answer: The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.
15. Question: What is the best way to handle an angry colleague or client with a complaint?
Answer: Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
16. Question: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?
Answer: 9 AM – 5 PM
17. Question: What common injury can result from too much concentrated typing over too little amount of time?
Answer: Repetitive strain injury
18. Question: What does administration generally handle in an office environment?
Answer: The efficient day-to-day running of the office, with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources, etc.
19. Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?
Answer: b and c
20. Question: What is the difference between Microsoft Access and Microsoft Excel?
Answer: Access is mainly for databases and Excel is for spreadsheets
21. Question: What is the person in charge of administering an office commonly called?
Answer: CEO
22. Question: Which of the following activities could possibly infet your computer with a virus?
Answer: Installing pirated Software from a CD.
22) Which of the following are considered bad manners while greeting a business visitor to your office
e) all of the above
23) which of the following file formats relate to a graphic file or scannedimage file?
e) a and d
24) What are the dimensions of an A4 size sheet of paper
d) 210 mm x 297 mm
25) Traditionally, approximately how many pages should a business CV or resume have?
a) 1-3, preferably 2
26) Which of the following are commonly used computer web browser
c) Chrome, Explorer, Firefox,
27) When reply to an e-mail, who do you place in the cc: and who in the bcc:line?
c) A person you wish to openly inform goes in the cc: line,
and the personyou wish to read the e-mail, but without knowledge
of either the recipient or the person in the cc: line, goes in the bcc: line.
28) What is very important to remember to do when entering an office business meeting
at any level, especially when clients are there?
e) a and c
29) There are 20 new PC’s in the account department. Should there be anapostrophe in PC’s?
a) No
10) What does the abbreviation CEO stand for
e) Chief Executive Officer
11) When a client visits the office and arrives early what do office etiquette require you to
do to handle the situation?
d) All of the above.
12) What does the CTRL+V shortcut accomplish in Word 2000?
b) it pastes the text that
13) You send a package through FEDEX to a client in Korea. The client calls up after a few days and
says that he has not received it. What is the best way to immediately let the client know the status of a courier?
d) Track the packet on the FEDEX website and send the client a copy of thecurrent status of packet.
14) What is flexi-time
b) The flexible use of personal office hours, such as working an hour earlier one day,
in order to leave an hour earlier another day
15) What does the glass ceiling refer to in a business context?
c) The upper level of senior management or company execution positions
which is traditionally hard to break through, for example, for women and/or minorities.
16) What is the best way to handle an angry colleague or client with acomplaint?
a) listen to their concerns, and calmly but firmly explain what you are able todo,
offering other solutions and oppositions without getting angry in turn.
17) What are the traditional office hours in the Western world, now muchmore flexible, though still adhered to in most office?
a) 9 a.m. – 5 p.m.
18) What common injury can result from too much concentration typingover too little amount of time?
d) Repetitive strain injury
19) What does administration generally handle in an office environment?
c) The efficient day-to-day running of the office, with regards to companyfiles, communication, management of jobs such as overseeing hiring andfiring and human resources, etc.
20) What is the benefit of e-mailing documents rather than always providinghard copies to individuals?
d) b and c
21) What is the difference between Microsoft Access and Microsoft Excel?
b) Access is mainly for database and Excel is for spreadsheets
22) What is the person in charge of administering an office commonly called?
d) CEO
23) Which of the following activities could possibly infect your computer with virus?
a) Installing pirate software from a CD
1) Dr. Jones’s office, Doctor at sea, Doctor come quickly
Ans: c
2) Which of the following are considered bad manners while greeting a business visitor to your office
Ans: e) all of the above
3) which of the following file formats relate to a graphic file or scannedimage file?
Ans: e) a and d
4) What are the dimensions of an A4 size sheet of paper
Ans: d) 210 mm x 297 mm
5) Traditionally, approximately how many pages should a business CV or resume have?
Ans: a) 1-3, preferably 2
6) Which of the following are commonly used computer web browser
Ans: c) Chrome, Explorer, Firefox,
7) When reply to an e-mail, who do you place in the cc: and who in the bcc:line?
Ans: c) A person you wish to openly inform goes in the cc: line,
and the personyou wish to read the e-mail, but without knowledge
of either the recipient or the person in the cc: line, goes in the bcc: line.
8) What is very important to remember to do when entering an office business meeting
at any level, especially when clients are there?
Ans: e) a and c
9) There are 20 new PC’s in the account department. Should there be anapostrophe in PC’s?
Ans: a) No
10) What does the abbreviation CEO stand for
Ans: e) Chief Executive Officer
11) When a client visits the office and arrives early what do office etiquette require you to
do to handle the situation?
Ans: d) All of the above.
12) What does the CTRL+V shortcut accomplish in Word 2000?
Ans: b) it pastes the text that
13) You send a package through FEDEX to a client in Korea. The client calls up after a few days and
says that he has not received it. What is the best way to immediately let the client know the status of a courier?
Ans: d) Track the packet on the FEDEX website and send the client a copy of thecurrent status of packet.
14) What is flexi-time
Ans: b) The flexible use of personal office hours, such as working an hour earlier one day,
in order to leave an hour earlier another day
15) What does the glass ceiling refer to in a business context?
Ans: c) The upper level of senior management or company execution positions
which is traditionally hard to break through, for example, for women and/or minorities.
16) What is the best way to handle an angry colleague or client with acomplaint?
Ans: a) listen to their concerns, and calmly but firmly explain what you are able todo,
offering other solutions and oppositions without getting angry in turn.
17) What are the traditional office hours in the Western world, now muchmore flexible, though still adhered to in most office?
Ans: a) 9 a.m. – 5 p.m.
18) What common injury can result from too much concentration typingover too little amount of time?
Ans: d) Repetitive strain injury
19) What does administration generally handle in an office environment?
Ans: c) The efficient day-to-day running of the office, with regards to companyfiles, communication, management of jobs such as overseeing hiring andfiring and human resources, etc.
20) What is the benefit of e-mailing documents rather than always providinghard copies to individuals?
Ans: d) b and c
21) What is the difference between Microsoft Access and Microsoft Excel?
Ans: b) Access is mainly for database and Excel is for spreadsheets
22) What is the person in charge of administering an office commonly called?
Ans: d) CEO
23) Which of the following activities could possibly infect your computer with virus?
Ans: a) Installing pirate software from a CD
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